Exhibitor Service

We have a strong team to support you so that you can be fully satisfied with your fair participation. We handle all the big and small things which you do not want to be bothered with yourself - competently, efficiently and reliably. Leaving you to concentrate fully on your business. We look after stand construction, security, catering, advertising, stand personnel, media technology and lots more.

Please find the contact person in the respective order forms.

Approval & important information

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Stand Construction

We are there for you when it is a matter of planning your booth. With us you get everything from one source an directly on site. This way we can also react quickly and flexibly if you want to change something at short notice.

With our rental system stands we offer you a basic concept which opens up a host of individual design possibilies for you.

Stand engineering

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Stand equipment

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Stand services

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Order forms services:

Logistic services

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Marketing & Press services

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Order forms advertising, marketing & press services

Catering & Events

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Offices and conference rooms

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FAQs - Exhibitor passes

Will the exhibitor passes be sent to me automatically?

No, you order your desired number of exhibitor passes in the online shop and can download them directly after ordering or send them to your colleagues by e-mail.

How do I order exhibitor passes?

We will send you the access data to the closed exhibitor area by e-mail. Similar to the parking ticket shop, you can order exhibitor passes for your stand personnel and invitation codes for your customers here.

Simply select the desired number. After ordering, you can personalise your exhibitor passes, download them or send them to your colleagues. Further orders are possible at any time.

Depending on the size of your stand, a contingent of free exhibitor season passes is available for you as the main exhibitor. The exact number will be displayed in the closed exhibitor area.

After the trade fair, you will be invoiced for the exhibitor passes that you have used to enter the fair and that exceed your free quota.

If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

Where can I get the exhibitor passes?

You can print out your exhibitor passes directly or send them to your colleagues by e-mail. You can order and print tickets at the Service Center in Hall 6. Here you will also receive a badge case with lanyard for your exhibitor pass.

What happens if my staff changes?

Only the passes that have entered the fair will be charged. If your colleague does not enter, his exhibitor pass expires. You can order replacements at any time in the online shop - even during setup and running time - at the Service Center in Hall 6.

What if I don't know the name of my staff yet?

You can personalise the exhibitor passes at any time once you know what your staff are called.

How do I get to the online shop?

The online shop is integrated into the closed exhibitor area. If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

Can I cancel exhibitor passes free of charge?

Cancellation is not necessary, as you can simply let expire passes that you do not need. Only the passes used to enter the fair will be charged.

Can I still change the exhibitor passes (on site) and if so, where?

You can change the name on your exhibitor pass or order a new one (at the Service Center in Hall 6). Please note, however, that the QR code for access remains the same in the event of a change. You cannot access the same QR code more than once at the same time.

Can I upload my stand personnel at once?

Under your order overview you will find an Excel template titled "Download current orders (XLS)". Here you can copy in your stand personnel. Then use the "XLS/CSV Import" button to upload your saved template. You can then send or download the tickets collectively or individually.

What do I have to pay?

Depending on the size of your stand, a contingent of free exhibitor season tickets is available to you as the main exhibitor. The exact number will be displayed in the GAB.

After the trade fair, you will be invoiced for the exhibitor passes that you have used to enter the fair and that exceed your free quota.

What do exhibitor passes cost?

Exhibitor passes can be purchased there for € 18.82 each (net) and exhibitor day passes can be purchased for € 5.30 (net).

How many exhibitor passes are available to me free of charge?

The number of your free exhibitor season tickets is displayed in the online shop in the closed exhibitor area.

What happens if I lose my exhibitor pass?

If you have not yet entered the exhibition grounds with your pass, you can simply reprint it. If it has already been redeemed, we recommend that you have your exhibitor pass blocked in order to prevent misuse. In this case, please contact either our service team in the Service Center Mitte in Hall 6 or our hotline:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What happens if I forget my exhibitor pass?

You can print out your exhibitor pass again at the Service Center in Hall 6.

How do I get my free WiFi code?

You will find a free, individual WiFi code on every exhibitor pass.

Can I exchange my exhibitor badge for a badge on site?

No, but at the Service Center you will receive an envelope including a lanyard for your exhibitor pass free of charge.

Where can I get a badge cover?

At the Service Center in Hall 6.

Are repeat orders possible?

The online shop is open until the end of the event. You can therefore order additional passes at any time.

I need help. Who do I contact?

If you have any questions, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What do I do with an unused exhibitor pass?

If you have not used a badge, you do not need to do anything else. You will only be charged for exhibitor passes used for admission.

Are exhibitor passes transferable?

Exhibitor passes are not transferable. Please order additional passes via the online shop.

When are exhibitor passes valid?

Exhibitor season tickets are valid for the entire duration of the event. You do not need your exhibitor pass to set up your stand.

Do I need exhibitor passes for the set-up?

No, you only need your exhibitor pass for the duration of the fair.

Does my booth builder need exhibitor passes?

Your booth builder does not need an exhibitor pass to set up and dismantle your stand. He only needs a pass when he is working on your stand during the fair.

Can I also park with my exhibitor pass?

No, please use the parking ticket shop to order parking tickets. The parking ticket shop is also integrated into the closed exhibitor area.

I don't have a printer - what now?

You can also print out your exhibitor passes at the Service Center in Hall 6. To do this, you must log into the closed exhibitor area on site with your access data.

Can I print the exhibitor passes several times?

Each exhibitor pass contains a QR code with an individual access code, which is scanned on admission and then blocked to prevent misuse. This means that you cannot enter the fair simultaneously with more than one person with one ticket printed several times.

Can I also order visitor vouchers for my stand personnel?

No. Exhibitor passes (season tickets or day tickets) entitle the holder to enter the hall one hour before the start of the fair so that final work can be carried out at the stand or a team meeting can take place. With a visitor ticket, access is only granted at the start of the fair at 10 a.m.

FAQs - Invitation Codes

How can I invite my customers?

In the closed exhibitor area you can also order online codes to invite your customers.

The voucher codes can either be downloaded as an Excel file, sent directly to your customers by e-mail via the online shop or saved as a PDF and printed out. Your customers will then redeem the voucher codes in the online ticket shop for an admission ticket. The invitation code alone is not sufficient to gain access to the trade fair. It must be exchanged online for an admission ticket. Unfortunately, this is not possible on site.

After the fair, you will be invoiced for the invitation codes used to enter the fair.

If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What do invitation codes cost?

Each Invitation code cost € 5.88 net.

Do I have to pay for all invitation codes I have ordered?

No, after the fair you will only be charged for the redeemed invitation codes that were used to enter the fair. Nevertheless, we will show you the total price when you place your order.

The online shop will show you which invitation code was redeemed by whom. However, this does not apply to pre-printed vouchers for day tickets.

What happens if a customer doesn't come?

The voucher code will only be invoiced to you if it has been exchanged for a ticket and this ticket has been used to enter the fair.

How can the customer redeem the invitation code?

Your customer can redeem the invitation code in the online ticket shop. Via e-mail dispatch in the closed exhibitor area, the ticket shop is linked directly at dispatch so that your customer can redeem the voucher code immediately.

Can the code be redeemed at the box office?

No, invitation codes can only be redeemed in the online ticket shop.

Can I still buy paper vouchers?

Paper vouchers cannot be ordered anymore.

Can I still change the exhibitor passes (on site) and if so, where?

Yes, in the online shop you can see who redeemed your invitation codes and entered the trade fair.

Do I get an evaluation?

You can download an Excel evaluation directly from the online shop that shows you who redeemed your invitation codes and if and when the codes were used to enter the trade fair.

When do I pay the invitation codes?

The redeemed invitation codes will be invoiced to you together with the other services after the event.

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